"In each and every case we guarantee to refund your monies in full if you are not satisfied with the service we have provided. Your statutory rights are not affected".
PROVIDED THAT nothing in this clause 6 shall be construed to purporting to exclude or restrict liability of ten-percent.co.uk ltd to a service user for personal injury or death resulting from negligence (as defined in the Unfair Contract Terms Act 1977) nor any statutory liability or any exclusion or limitation which is prohibited by law.
CV Services - Complaints Process
Ten-Percent CV Preparation and Advice Services are committed to ensuring that you receive excellent customer service with a finished CV that you are fully satisfied with. If for any reason you are unhappy with either the CV, the career coaching, the CV advice, the customer service you receive or any other aspect of our service please contact Jonathan Fagan, Director of ten-percent.co.uk limited at firstname.lastname@example.org or telephone 0845 644 3923.
We will ensure that any problem is resolved as quickly as possible and aim in any event to resolve complaints within two working days.